Terms of Service.

Euro Airport Ride is a marketplace that connects travellers with licensed local transport agencies across Europe. We are operated jointly by Neaeras (Y-tunnus 3614712-7) and FINMARIO (Y-tunnus 3609878-3), both registered Finnish sole traders based in Helsinki.

We are an intermediary, not the transport provider. The actual ride is delivered by one of our partner agencies, who supplies the driver and the vehicle. We're responsible for the booking experience, payment, and the standard we hold our partners to. The partner is responsible for executing the ride safely and on time.

Prices shown on the site are fixed and all-inclusive: the vehicle, the driver, fuel, tolls, taxes, and meet-and-greet at airports are all included in what you see. There are no hidden fees, peak surcharges, or wait fees within the included service window.

All prices are in euros and processed at the time of booking by Stripe. We never see or store your full card details. A booking is confirmed once payment is successfully authorised — at that point you receive a confirmation email with your booking reference, and the booking enters our admin queue for assignment to a partner agency.

You can cancel a booking by emailing support@euroairportride.com with your booking reference, or through your account dashboard. Refunds are calculated based on how far in advance you cancel:

• More than 24 hours before pickup — full refund.
• Between 6 and 24 hours before pickup — 50% refund.
• Less than 6 hours before pickup — no refund. The vehicle and driver are already committed to your job.

Refunds are returned to the original payment method, normally within 5 to 10 business days depending on your bank. If a partner agency cancels your ride for any reason, you receive a full refund regardless of timing.

Date and time changes are subject to availability and must be requested at least 12 hours before the original pickup time. Email support@euroairportride.com with your booking reference and the new pickup details, and we'll confirm whether the change is possible.

Address changes that materially alter the route may result in a price adjustment. We'll always quote the difference before confirming the change.

We assign every booking to a vetted, licensed partner agency. We send you driver and vehicle details — name, phone number, vehicle make and model, and licence plate — before your pickup, so you know who's coming and what to look for.

For airport pickups, your driver will meet you at the designated pickup point with a name sign and the agreed name on it. For other pickups, the driver waits at the address you provided at the time you specified.

Our customer support is reachable 24 hours a day. If something goes wrong before, during, or after your ride, contact us and we'll work to put it right.

Provide accurate pickup and drop-off addresses, a working phone number, and your flight number for any airport pickup so we can track for delays. Be at the pickup point at the agreed time. If you're running late, call your driver — the number is in your booking confirmation.

Treat the driver and vehicle with respect. Smoking, drug use, and behaviour that endangers the driver or other passengers are not permitted, and the driver may end the journey without refund if these terms are broken. The customer is responsible for any damage caused to the vehicle beyond ordinary use.

We are not liable for delays caused by traffic, weather, road closures, airport operations, security incidents, or other events outside our or our partners' reasonable control. Where a delay is caused by something within our control — for example, late driver dispatch — we'll work with the partner agency to make it right.

To the extent permitted by Finnish law, our total liability for any single booking is limited to the value of that booking. We are not liable for indirect or consequential losses, including missed flights or onward connections, except where caused directly by our gross negligence.

Nothing in these terms limits any rights you have under mandatory Finnish or EU consumer protection law.

If something went wrong with your ride, write to support@euroairportride.com within 48 hours of your transfer, including your booking reference and a description of what happened. We aim to respond within 24 hours and to resolve straightforward complaints within five business days.

If you're not satisfied with how we handle your complaint, you can refer the matter to the Finnish Consumer Disputes Board (Kuluttajariitalautakunta) or to the EU Online Dispute Resolution platform.

These terms are governed by Finnish law. Any dispute arising from your use of the service that cannot be resolved between us will be heard by the competent courts of Helsinki, Finland, without prejudice to any mandatory consumer protection rights you may have to bring proceedings in your country of residence.

We may update these terms from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Where the change is material, we'll let active customers know by email. Continued use of the service after the change takes effect constitutes acceptance of the updated terms.